Refund policy
Last updated: October 24, 2026
This policy applies to purchases made from kucukbey at https://kucukbey.com.
1. Return Window and Eligibility
You may request a return within 30 calendar days after receiving your item. Eligible returns may include items that are unsuitable in size or no longer wanted, as well as items that are damaged, defective, or incorrect.
For size-related or change-of-mind returns, items must be unworn, unwashed, and unused, and must be in their original condition with original tags attached and original packaging, where provided. Please include your order number or other proof of purchase.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from exercising any rights available under applicable law.
2. How to Request a Return
Email hello@kucukbey.com with your order number, the item you wish to return, and the reason for your request.
If an item is damaged, defective, or incorrect, please include photographs if reasonably available. We will review your request, provide return instructions, and arrange return shipping at our expense.
Please contact us before mailing a return so we can identify your order and arrange shipping.
Return address
kucukbey
15906 19th Ave E
Tacoma, WA 98445
United States
3. Return Costs
We cover return shipping costs for eligible returns. We do not charge a restocking fee or return handling fee.
Standard outbound shipping within the United States is free, so there is no original standard shipping charge to deduct from your refund.
4. Inspection and Refund Timing
We will inspect your returned item within 3 business days after receiving it and notify you of the outcome. If we cannot approve the return, we will explain why.
For approved returns, we will initiate a refund to the original payment method within 15 business days after approval. The refund covers the amount paid for accepted returned items, including applicable refundable taxes. Any discounts will be reflected in the amount originally paid.
Initiating a refund is separate from the time it takes for the funds to appear in your account. Posting times vary by bank or payment provider. If the refund has not appeared after your provider’s stated processing period, contact hello@kucukbey.com so we can help trace it.
5. Damaged, Defective, Incorrect, or Missing Items
Contact hello@kucukbey.com if your order arrives damaged, contains an incorrect item, or is missing an item. We will investigate and arrange an appropriate resolution, such as a replacement or refund, without charging you shipping costs to resolve an error on our part.
A reasonable inspection to identify the issue does not limit any rights you have under applicable law.
6. Exchanges
Contact us if you need a different size or item. We will confirm the available options and explain the process before you send anything back.
If we cannot arrange an exchange, you may request an eligible return and place a new order.
7. Order Cancellations
If you need to cancel an order, contact hello@kucukbey.com as soon as possible. We will check whether the order can still be stopped before dispatch. If it has already shipped, please follow the return process above.
If we confirm a cancellation before dispatch, we will initiate a refund to the original payment method within 2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. Nothing in this policy limits any rights or remedies provided by applicable law.
8. Contact
kucukbey
15906 19th Ave E
Tacoma, WA 98445
United States
Email: hello@kucukbey.com
Website: https://kucukbey.com/